Refund policy

Because many Honee’s Hands Creations products are personalized or custom-made specifically for each customer, custom and personalized items are not eligible for return, exchange, or refund unless the item arrives damaged, defective, or contains an error made by Honee’s Hands Creations.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us within 3 calendar days of delivery if your item is damaged, defective, or different from the approved order details.

Email:

honeeshands@gmail.com

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

If the problem was caused by Honee’s Hands Creations, we will review the claim and determine whether the item should be repaired, replaced, or refunded.

Custom and personalized orders

The following items are final sale:

Personalized apparel and accessories
Items containing names, dates, numbers, photographs, logos, or custom wording
Special-order garments, colors, or sizes
Customer-approved custom designs
Digital embroidery files
Gift cards
Sale or clearance merchandise

Please review all spelling, dates, sizes, colors, quantities, and design details carefully before approving your order.

Customer-provided information

Honee’s Hands Creations is not responsible for errors in information submitted or approved by the customer, including incorrect spelling, dates, sizes, garment selections, colors, addresses, or design instructions.

Cancellations

Cancellation requests must be submitted before production begins.

Once garments, supplies, digital files, or materials have been purchased or production has started, the order may no longer be canceled. Any approved cancellation may be reduced by costs already incurred for materials, design preparation, digitizing, or processing.

Sizing

Customers are responsible for reviewing the size chart before ordering. Personalized items cannot be returned or exchanged because the customer selected the wrong size.

Because garment measurements and fit may vary slightly by brand, please contact us before ordering if you need help selecting a size.

Non-personalized merchandise

Unused, non-personalized merchandise may be eligible for return within 7 calendar days of delivery, provided it is unworn, unwashed, unaltered, and returned in its original condition.

Customers must contact Honee’s Hands Creations before returning an item. Unauthorized returns will not be accepted.

Unless the return resulted from our error, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable.

Color and product variations

Colors may appear differently due to screen settings, lighting, garment dye lots, thread availability, and product photography. Minor variations are not considered defects.

Garment brands or styles may occasionally be substituted with a comparable product when necessary. Customers will be contacted before a significant substitution is made.

Digital products

Digital embroidery files and other downloadable products are not eligible for return or refund after purchase or download.

Customers are responsible for confirming that they have compatible embroidery software, equipment, hoop sizes, and file formats before purchasing.

Refunds

Approved refunds will be issued to the original payment method. Processing times depend on your bank or credit-card provider.

Please allow up to 10 business days after approval for the refund to appear. If more than 15 business days have passed since approval, contact: