Shipping Policy

Thank you for shopping with Honee’s Hands Creations LLC. Because many of our products are personalized or made to order, processing time is separate from carrier delivery time.

Processing and production time

Most custom embroidered and personalized orders require approximately 7–14 business days for production before shipment.

Processing time begins only after:

• Payment has been received
• All order details have been provided
• Any required design proof has been approved
• Customer-supplied garments have been received, when applicable

Business days do not include weekends or federal holidays.

Ready-made products may ship sooner when indicated on the product page.

Large, complex, high-stitch-count, bulk, or special-order projects may require additional time. Any extended turnaround estimate will be communicated before production begins.

Shipping time

Shipping transit time begins after the order has been completed and transferred to the carrier.

Estimated carrier delivery times are not guaranteed. Delivery may be affected by weather, holidays, service interruptions, or other circumstances outside the control of Honee’s Hands Creations.

Production time and shipping time are two separate timeframes. Shopify also treats fulfillment time as the period between order placement and transfer of the package to the carrier.

Shipping rates

Shipping charges are calculated and displayed at checkout based on the order, package, destination, and available shipping method.

Any promotional free-shipping offer will be subject to the terms shown at checkout.

Order tracking

When tracking is available, customers will receive a shipping confirmation containing tracking information after the order has been fulfilled.

Tracking information may take up to 24–48 hours to update after the carrier receives the package.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review the following carefully before submitting an order:

• Recipient name
• Street address
• Apartment or unit number
• City
• State
• ZIP code

Honee’s Hands Creations is not responsible for delays, returned packages, or lost shipments caused by an incorrect or incomplete address supplied by the customer.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges before the order is resent.

Address changes

Contact us immediately if a shipping address needs to be corrected.

Once an order has shipped, we cannot guarantee that the carrier will accept an address change or package-intercept request. Additional carrier fees may apply.

Delayed shipments

If we anticipate that an order cannot ship within the stated timeframe, we will contact the customer with an updated estimated shipment date.

The customer may be asked to approve the delay or may choose to cancel the unshipped portion of the order for a refund when required by applicable law. Federal rules generally require online sellers to have a reasonable basis for advertised shipping timeframes and to obtain consent to a delay or issue a refund when the promised timeframe cannot be met.

Lost, stolen, or missing packages

Honee’s Hands Creations is not responsible for packages that are:

• Marked delivered by the carrier
• Stolen after delivery
• Misdelivered because of an incorrect address
• Delayed or lost while under carrier control

Customers should first contact the carrier and check with household members, neighbors, apartment offices, mailrooms, and other secure delivery locations.

We will provide available tracking and shipment information to assist with a carrier claim.

Damaged packages

If an order arrives damaged, contact us within 3 calendar days of delivery at:

honeeshands@gmail.com

Include:

• Order number
• Description of the damage
• Clear photographs of the item
• Photographs of the outer packaging and shipping label

Keep all packaging until the claim has been reviewed.

Local pickup

Local pickup is available only when offered during checkout or arranged in advance.

Customers will be notified when their order is ready. Do not arrive for pickup before receiving confirmation.

Pickup orders must be collected within the timeframe provided in the notification. Identification or order confirmation may be required.

Rush orders

Rush production is not guaranteed.

A rush fee may apply when an order is accepted with an accelerated production deadline. Paying for expedited shipping does not shorten the production time unless rush production has also been approved.

International shipping

Honee’s Hands Creations currently ships within the United States only.

International shipping is not available unless specifically arranged before purchase.

Separate shipments

Orders containing multiple products may be shipped separately depending on availability, production requirements, or packaging needs.

When available, tracking information will be provided for each shipment.

Contact

Questions regarding shipping may be sent to:

Honee’s Hands Creations LLC
Email: honeeshands@gmail.com